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SHIPPING DETAILS

Mostly All Of Our Products Are Shipped Same Or Next Day

Your product will be mostly shipped by UPS OR FEDEX and will be delivered in 1-5 business days depending upon your geographical location from our warehouses. We ship products from warehouses in NJ, CA,TX And FL. Mostly if you are close to our warehouses, you should receive the AC in 1-3 business days. We will email you your tracking number soon as its shipped out or you can log into your account on our website by using your email address and password you created at the time of placing order to check all the shipment and product details.
Please remember we only ship to 48 states within United States. Due to expensive shipment fee we do not ship to Hawaii & Alaska. We do not ship to Canada, Puerto Rico, Jamaica and other countries due to custom issues.

Though above shipment and delivery process is what we normally practice, under unforseen circumstances they cannot be guaranteed at all times. But we do our best and mostly succeed to ship the product either same or the next day.

Overnight Shipping Details (if required)

We can ship overnight or by Second Day Air. But beacuse these are air conditioners and the package weighs more than 90 pounds, shipping overnight can be anywhere from $180-$250 depending upon your location from our warehouse in NJ, CA,TX And FL.

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WARRANTY

LIMITED WARRANTY - KLIMAIRE HVAC EQUIPMENT
1. (a) STANDARD ONE YEAR LIMITED PARTS WARRANTY - KLIMAIRE Products, Inc. ("KLIMAIRE") warrants to the original enduser
of this product that should it prove defective due to improper workmanship and/or material under normal use for a period of one year from
the date of installation, KLIMAIRE will repair or replace, at its option, any defective part without charge for the part. Replacement parts are
warranted for the remainder of the original warranty period. International warranty is only given and processed by International Distributors.
(b) Alternative Condition, at its option, Klimaire will allow a credit in the amount of the factory selling price for a new equivalent part towards
the retail purchase price of a new Klimaire product.
(c)THIS WARRANTY DOES NOT INCLUDE LABOR or any other costs incurred for servicing, repairing, removing, installing, shipping or
handling of either defective or replacement parts, or complete unit. Such costs may be covered by a separate warranty provided by the installer or
dealer.
2. Any defective part to be replaced must be made available to KLIMAIRE in exchange for the replacement part. You must present proof of the
original date of installation of the product in order to establish the effective date of the warranty. Otherwise the effective date will be deemed to
be the date of manufacture plus thirty (30) days.
3. TO OBTAIN WARRANTY SERVICE, and/or parts replacement parts please contact your KLIMAIRE dealer or contractor who installed
this product within the applicable warranty period. If your dealer or contractor needs assistance, his distributor is available for consultation, and
KLIMAIRE supports his distributor's efforts.
4. This limited warranty applies only for KTHC packaged terminal models while unit remains at the site of the original installation (except for
mobile home installations). This limited warranty applies only if the unit is installed and operated in accordance with KLIMAIRE instructions
and in compliance with applicable local installation and building codes and good trade practices. Owner must supply proof of properly
maintaining the unit, a minimum of once a season maintenance, cleaning or replacing filters every month.
5. THIS WARRANTY DOES NOT COVER damages caused by:
(a) accident, abuse, negligence, or misuse; (b) operating the product in a corrosive atmosphere containing chlorine, fluorine, or any other
damaging chemicals; (c) oxidation, corrosion, water, water condition, freezing, fire, or other abnormal environmental conditions (c) installation,
modification, alteration, repair, or service by anyone other than an authorized KLIMAIRE dealer or contractor; (d) improper matching or
application of the products or components; (e) lack of scheduled maintenance or failure to provide proof of proper maintenance and service to the
product according to the manufacturer’s instructions; (f) installation and operation of the product in a manner contrary to the instructions of the
manufacturer; (g) failure or damages due to floods, winds, accidents, lightning, brownouts, blackouts, fluctuations in electrical power or other
acts of God; (h) freight damages; (i) equipment used in a manner contrary to the Operating Instructions. (j) failures of equipment or compressors
due to incorrect refrigerants contrary to manufacturer’s recommendations (k) defects, failures or damage due to the use of any attachment,
accessory or component contrary to manufacturer’s recommendations, or other conditions beyond the control of Klimaire, (l) labor or other costs
incurred for diagnosing, repairing, removing, installing, shipping, servicing or handling or either defective and/or replacement parts or new units,
and lubrication. This limited warranty also excludes all costs of installation, disconnection or dismantling the product, parts used in connection
with normal maintenance such as filters or belts and owner-required maintenance that are responsibility of the owner, any refrigerant charges,
disposal or recovery of refrigerants. Consult the instructions enclosed with the product for information regarding recommended maintenance.
6. This limited warranty also excludes (a) service calls where there are no defects in the system covered under this warranty is found (b) system
installations or set up (c) adjustments of user controls (d) repeating calls for a same failure.
7. No one is authorized to change this LIMITED WARRANTY in any respect, or to create for us any other obligation or liability in connection
with this product.
8. YOUR ONLY REMEDIES ARE PROVIDED IN THIS LIMITED WARRANTY. ANY EXPRESS WARRANTY NOT PROVIDED
HEREIN, AND ANY REMEDY WHICH, BUT FOR THIS PROVISION, MIGHT ARISE BY IMPLICATION OR OPERATION OF
LAW, IS HEREBY EXCLUDED AND DISCLAIMED. THE IMPLIED WARRANTIES OF MERCHANTABILITY AND OF FITNESS
FOR ANY PARTICULAR PURPOSE ARE EXPRESSLY LIMITED TO A TERM OF ONE YEAR FROM THE DATE OF ORIGINAL
INSTALLATION. UNDER NO CIRCUMSTANCES SHALL KLIMAIRE BE LIABLE TO THE OWNER OR ANY OTHER PERSON
FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THIS PRODUCT, WHETHER
ARISING OUT OF BREACH OF WARRANTY, BREACH OF CONTRACT OR OTHERWISE.
9. The units must be installed and located in the 50 United States, or Canada. Puerto Rico and Mexico are excluded.
10. Some States of the U.S.A. allow limitations on how long an implied warranty last or do not allow the exclusion or limitation of incidental,
special or consequential damages, so the above limitations or exclusions may not apply to you.
11. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state in the U.S.A. This warranty is
not transferable.

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RETURN POLICY

Quality is our #1 goal. If a product does not meet our strict quality control standards, we will not sell it. We want you to be satisfied with your purchase. It is our policy to do everything we can to make our customers happy. We strive for 100% satisfaction. Because your satisfaction is our number one priority, we will do what it takes to ensure your experience with KINGERSONS a positive one.

But out of thousands of units sold every year, there maybe some instances that the product you received is defective. We have the following policy for such situations:-


DEFECTIVE EXCHANGE
If unit (any product) is defective, we will gladly make an exchange or send parts for repair. If the unit is delivered damaged, we will have it picked up and send a new replacement at our cost. You will not pay a single cent. Exchanges will only be made with the same model - if customer upgrades or downgrades to a different model, we'll treat it as a return and new order.

RETURNS
If customer does not want exchange and wants to return it instead and wants a refund, customer is responsible to ship unit back to our warehouse at their own expense; restocking fee of 18% will apply regardless if defective and original shipping and handling fee ($148/per unit) will not be refunded. Usually there should be no reason for returns, if there is any problem with the product we will exchange it with a BRAND NEW product at no extra cost to you. Once product(s) is/are shipped, all Packages Refused are considered as returns as well and return policy will apply at the time of refund.

* All returns and exchanges must be requested within 15 days after the receipt of the product. *

CANCELLATIONS
If you placed the order and you wanted to cancel the order BEFORE IT IS SHIPPED, we will gladly cancel your order and $15.99 cancellation fee will be charged and credit card processing charges will not be refunded. Please make sure that you call us within few hours after the order is placed. We ship the items out same or next business day. We cannot process cancellations after the product is shipped out. It will be considered as a return instead once the product is shipped and you will need to pay the return charges.

We want you to be happy with your purchase from us. We truly appreciate your business and continue to do our best to earn your trust with each transaction.

100% Satisfaction is guaranteed with all your purchases. In case any of the RARE complications occur, we will handle them upto your best interest and satisfaction.

Warehouse Locations:
New York, New Jersey, California, Florida, Missouri, Georgia, Texas, Arizona and Canada.